Cancellation and Refund Policy
We understand that plans can change, and we strive to accommodate our participants as much as possible. Please review our cancellation policy below:
- Free Cancellation: Cancellations made 10 days or more before the scheduled class date will receive a full refund; excluding Eventbrite fee.
- 50% Refund: Cancellations made between 10 and 7 days before the scheduled class date will receive a 50% refund; excluding Eventbrite fee.
- Non-Refundable: Cancellations made less than 7 days before the scheduled class date are non-refundable.
How to Cancel: To cancel your booking, please contact us via email at hello.cookup@gmail.com. Please provide your booking reference number and the reason for cancellation or request a refund directly via Eventbrite.
Refunds: Refunds will be processed within 7-10 business days from the date of cancellation confirmation. Refunds will be issued to the original payment method.
Rescheduling: If you are unable to attend a class and the cancellation period has passed, we offer a one-time option to reschedule your class to a future date within the next three months. Please contact us to check availability and arrange a new date.
Thank you for your understanding and cooperation. We look forward to cooking with you!